ArtsQuest Ticket Policy
All sales are final. There are no refunds or exchanges. ArtsQuest is not responsible for lost, stolen or damaged tickets. Your E-mail Order Confirmation and proper photo identification are needed whenever picking up tickets in person.
ArtsQuest uses AudienceView as our ticketing partner.
Each ticket will allow one admittance. All persons, including children and/or infants accompanied by a parent or guardian and if permitted via the age restrictions of the particular performance, must have a ticket. Any audience age restrictions for a performance will be delineated on the ArtsQuest ticketing page for that performance. If a ticket holder leaves the venue, for any reason, re-admittance will not be allowed.
Tickets purchased from ArtsQuest via AudienceView, ArtsQuest websites or Box Offices are for your personal use and may not be resold for more than face value. ArtsQuest reserves the right to cancel any order we deem in conflict of this policy. In the interest of preserving affordable ticket prices for all patrons, ArtsQuest is not responsible for tickets purchased through unauthorized third parties. We cannot provide customer service notifications or refunds for tickets purchased from unauthorized sites, unauthorized ticket distributors or brokers.
There may be per-order ticket limits established by concert promoters or show producers for some events. These limits will appear on the specific event page and must be adhered to.
ADA seating is available for all performances. All requests for wheelchair accessible seating must be made during regular business hours, at time of ticket purchase, by calling the ArtsQuest Center Box Office or visiting any ArtsQuest Box Office including the ArtsQuest Center, Banana Factory, Bethlehem Visitor Center at SteelStacks and Musikfest’s Wind Creek Steel Stage Box Office. One companion seat is available for purchase with each ADA concert ticket; ADA tickets may be required to be picked up at will call.
Entry into a performance venue with weapons, illegal drugs, food, alcoholic or non-alcoholic beverages is prohibited. Audio recording, videotaping or flash photography during performances is not permitted. ArtsQuest facilities and event seating areas are smoke-free. This includes all tobacco products, electronic smoking devices (such as electronic cigarettes), and handheld vaporizers. Please use designated smoking areas only. Items covered by the Controlled Substances Act, Title II of the Comprehensive Drug Abuse Prevention and Control Act of 1970 (including those intended for medical use) are not permitted at any time. Thank you for your anticipated cooperation.
CANCELLATION/Weather Policy
If an event is canceled, ArtsQuest will post this information on the website and/or contact ticketholders and provide a full refund for the amount that was paid for the ticket. Shipping and service fees are NOT refundable. If an event is postponed or rescheduled, the ticket will be honored for the rescheduled event date. New tickets will not be reissued for most rescheduled or postponed events.
Inclement weather for any outdoor performances or events is not cause for a refund unless a performance or event is cancelled. A performance that has begun, but is shortened due to severe weather conditions, is not cause for a full or partial refund.
ArtsQuest/Musikfest Fees
ArtsQuest tries to maintain the lowest fees possible for all transactions, while offering the best possible ticketing system and purchasing experience possible for our customers. These fees pay for the expenses associated with operating our many free concerts, our ticketing department, ticketing company partnership, and, regarding Musikfest, the construction of our 6,500-seat venue for the festival each year, as well as the City of Bethlehem’s Amusement tax which is detailed in the following sections, and things like our after-school programming for at risk youth.
City of Bethlehem First Responder Fee/Amusement Tax
Effective February 5, 2013
The tax is 5% of any ticket priced more than $10.00 with a maximum tax value of a $2.00 per ticket (i.e., all tickets over $40.00 have a $2.00 tax cap). The tax is applied to the base ticket price before any service fees (so a $29.00 ticket with a $6.00 service fee will total $36.45).
100% of The City Amusement tax revenue goes to the City of Bethlehem
This tax only applies to venues with capacities greater than 200.
FOR MORE INFORMATION
For questions on ArtsQuest ticket policies and fees, please contact ArtsQuest Sr Manager, Box Office and Customer Experience Kate Gallagher Ott at 610-332-1300 or kgallagher@artsquest.org.
